Transform your dental practice and life from the ordinary to the extraordinary through service. A book review for dentists and their dental teams.
Lynn D Carlisle
A great resource for team meetings. What do the post office and dentistry have in common? The post office and particularly delivering mail is a great way to learn about service. You can learn even more about service from practicing dentistry.
"The Fred Factor" by Mark Sanborn is an excellent book that can be read in one or two sittings. Sanborn uses the real life story of his mailman Fred Shea, to emphasize how Fred turned his job of delivering mail into a life of public service, exemplary commitment to excellence, and his life's work. The example of Fred had special meaning for me. My father worked in the post office for 30+ years. My brother and I put ourselves through college, dental and law schools by working for the post office and my step son now works for the post office. The post office and particularly delivering mail is a great way to learn about service. I learned even more about service from practicing dentistry. There are principles that apply to any job that will transform it from the mundane to the extraordinary. The Fred Principles: 1. Everyone makes a difference
2. Success is built on relationships
3. You must continually create value for others, and it doesn't have to cost a penny
4. You can reinvent yourself regularly
Sanborn shares these principles of how everyone can become a Fred. Read the book. Buy the book for all of your team members. Ask them to read it before your next team meeting and then discuss how all of you can become Freds.
"The Fred Factor", Mark Sanborn, 2004, Currency, Doubleday Publisher
Amazon.com: The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary: Books: Mark Sanborn
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Testimonials
