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ISOC: If you had a chance to change anything about being a parent, what would it be? Deb: The boys are such wonderful young men – I wouldn’t want them to be any different and therefore I wouldn’t change anything. ISOC: Looking back, what major value, principle or philosophy is the most important to a dentist? Deb: Connecting to and having a desire to understand people. ISOC: Is this different than what you thought early in your career? Deb: Of course, we always thought you just needed to be a “good Dentist” ISOC: What has been your biggest mistake? Deb: Not taking risks. ISOC: What has been your biggest lesson learned? Deb: Keep showing up – it has a lot to do with accomplishing your goals. ISOC: What was the main turning point in your life? Deb: Going back to work when my children were in school. ISOC: If you could live your professional life over, what would you change? Deb: Not much, I’ve been pretty lucky. ISOC: What are the most important books/authors you have read in your professional life? Deb: Covey, Scott Peck, 5th Discipline, Execution, As a Man Thinketh, Psyco-Cybernetics, and some others I can’t remember I’m sure. ISOC: What important wisdom/thoughts would you impart to dentists: Deb: Always be a student, but then I would give this same advice to everyone ISOC: Early in their career? Deb: Focus just as much on learning about relationships as you do on technical. ISOC: Mid-career? Deb: Take time to appreciate. ISOC: Late career? Deb: Share your knowledge and give a “hand up” to those who follow. ISOC: What do you think will be your greatest legacy? Deb: My children ISOC: What was easiest for you in practicing dentistry? Deb: Staying interested. ISOC: Hardest? Deb: Time Management ISOC: Looking out ten years, what do you think dentistry will be like? Deb: The private care and managed care practices will move farther apart in every way. Patients will fall into either the category of private care or public more – if the demographic projections are true. We will have a vastly underserved patient population; but I’m not sure this is valid. I believe an underlying assumption here is that the female doctors will be part time during child rearing years. I have not seen that trend with my clients. ISOC: Challenges? Deb: Handling a large underserved population. ISOC: Practice models? Deb: Private care, Managed Care and a Blend of the two ISOC: What will no longer be important? Deb: Don’t even know this one ISOC: What new things will be required? Deb: Much in the technical arena and very little in the relationship arena, we already have great resources for how to connect to people. ISOC: What do you think this way of practicing should be called? It has been called: health centered, relationship based, person centered, values based, philosophy based, volitional or ? Deb: I think Health Centered or Patient Centered. A definition of “professional” is one who puts the needs of his client above the needs of the professional. So relationship based or patient centered works well for me also. ISOC: What can you tell dentists about: L.D. Pankey, Harold Wirth, Bob Barkley? Deb: If you choose to leave a legacy – study these models. ISOC: What is their most important legacy? Deb: Move away from being a fixer and try to see and deal with the root cause. ISOC: What circumstances/people led to the creation of health centered or relationship based dentistry? Deb: Frustration with not being able reach the goals they had for their patient’s simply by knowing how to do the technical work – until they could facilitate the patient’s understanding of dental disease. ISOC: Where do you see health centered dentistry in ten years? Deb: Stronger than ever. ISOC: Any other thoughts or comments? Deb: Whew – I really can’t think of anything you didn’t cover.
Deb Castillo can be reached at www.greatnessinstitute.com
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