For dentists, dental consultants, and dental team members who are passionate about exceptional doctor/patient/client relationships.
Home     Discussion Forum     ISOC Revisited Book     Tell a Friend     Search     Members
 Join us
 About
Testimonials
Sample Articles
Book Store
Press Releases
Article index
Lynn Carlisle, DDS, HW
Our Mission
Contact Us
Member Profiles
Terms of Use
Our Guarantee
Privacy Policy
 Departments
Dental Master's Articles
Dental Classic Articles
Care for the Caregiver
Dr./Patient Relationship
Leadership
Practice Management
Recession Navigation
Service Marketing
Team Building
Wellness/Holistic Health
Women in dentistry
Interviews
Financial/Retirement
 Archives
File Downloads
Featured articles
ISOC Bulletin
ISOC Revisited Book
 Advisory Board
Bob Frazer, DDS
Mary Osborne, RDH
Mike Schuster, DDS
Rich Green DDS, MBA
Deb Castillo, BA
Kirk Behrendt, BS
Greg Tarantola, DDS
Doug Reese, MBA
Doug Young, MBA
Charlie O'Leary, Ph.D
Bill Brown, DDS
Rich Fogoros, MD
Cliff Katz, DDS, Ph.D
Joan Unterschuetz, M.S.
Paul Henny, DDS
Paul Sletten, BS
Home | Deb Castillo, BA | A dental consultant looks at h/c relationship . . .
 

ISOC: If you had a chance to change anything about being a parent, what would it be?

Deb: The boys are such wonderful young men – I wouldn’t want them to be any different and therefore I wouldn’t change anything.

ISOC: Looking back, what major value, principle or philosophy is the most important to a dentist?

Deb: Connecting to and having a desire to understand people.

ISOC: Is this different than what you thought early in your career?

Deb: Of course, we always thought you just needed to be a “good Dentist”

ISOC: What has been your biggest mistake?

Deb: Not taking risks.

ISOC: What has been your biggest lesson learned?

Deb: Keep showing up – it has a lot to do with accomplishing your goals.

ISOC: What was the main turning point in your life?

Deb: Going back to work when my children were in school.

ISOC: If you could live your professional life over, what would you change?

Deb: Not much, I’ve been pretty lucky.

ISOC: What are the most important books/authors you have read in your professional life?

Deb: Covey, Scott Peck, 5th Discipline, Execution, As a Man Thinketh, Psyco-Cybernetics, and some others I can’t remember I’m sure.

ISOC: What important wisdom/thoughts would you impart to dentists:

Deb: Always be a student, but then I would give this same advice to everyone

ISOC: Early in their career?

Deb: Focus just as much on learning about relationships as you do on technical.

ISOC: Mid-career?

Deb: Take time to appreciate.

ISOC: Late career?

Deb: Share your knowledge and give a “hand up” to those who follow.

ISOC: What do you think will be your greatest legacy?

Deb: My children

ISOC: What was easiest for you in practicing dentistry?

Deb: Staying interested.

ISOC: Hardest?

Deb: Time Management

ISOC: Looking out ten years, what do you think dentistry will be like?

Deb: The private care and managed care practices will move farther apart in every way. Patients will fall into either the category of private care or public more – if the demographic projections are true.

We will have a vastly underserved patient population; but I’m not sure this is valid. I believe an underlying assumption here is that the female doctors will be part time during child rearing years. I have not seen that trend with my clients.

ISOC: Challenges?

Deb: Handling a large underserved population.

ISOC: Practice models?

Deb: Private care, Managed Care and a Blend of the two

ISOC: What will no longer be important?

Deb: Don’t even know this one

ISOC: What new things will be required?

Deb: Much in the technical arena and very little in the relationship arena, we already have great resources for how to connect to people.

ISOC: What do you think this way of practicing should be called? It has been called: health centered, relationship based, person centered, values based, philosophy based, volitional or ?

Deb: I think Health Centered or Patient Centered. A definition of “professional” is one who puts the needs of his client above the needs of the professional. So relationship based or patient centered works well for me also.

ISOC: What can you tell dentists about: L.D. Pankey, Harold Wirth, Bob Barkley?

Deb: If you choose to leave a legacy – study these models.

ISOC: What is their most important legacy?

Deb: Move away from being a fixer and try to see and deal with the root cause.

ISOC: What circumstances/people led to the creation of health centered or relationship based dentistry?

Deb: Frustration with not being able reach the goals they had for their patient’s simply by knowing how to do the technical work – until they could facilitate the patient’s understanding of dental disease.

ISOC: Where do you see health centered dentistry in ten years?

Deb: Stronger than ever.

ISOC: Any other thoughts or comments?

Deb: Whew – I really can’t think of anything you didn’t cover.


Deb Castillo can be reached at www.greatnessinstitute.com


<< Previous

Printer-Friendly Format
·  Women in dentistry - a new In a Spirit of Caring department
·  How to improve "Crucial Conversations" in your dental practice
·  The next generation looks at health-centered dentistry. An Interview with Paul Henny, DDS of Salem, Virginia
·  Collaborate, don't sell dentistry!